FAQs

Shipping is free in Europe and fees apply to the rest of the world. You can calculate the fees on the payment page by entering your address, and the system will automatically calculate the amount. We diligently partner with the world’s leading delivery services to offer you an exquisite service experience.

For shipments outside the EU, such as to the US or UK, customs fees, duties, or taxes may apply and are the customer's responsibility. These are determined by your local authorities and not included in our prices. We recommend reviewing your country's import regulations for a smooth luxury delivery.

For shipments outside the EU, such as to the US or UK, customs fees, duties, or taxes may apply and are the customer's responsibility. These are determined by your local authorities and not included in our prices. We recommend reviewing your country's import regulations for a smooth luxury delivery.

International customers may incur customs charges upon arrival, which are payable to your local customs office. Amorina ships from Europe, so please check your region's rules to avoid surprises and enjoy your premium pet carrier without delay.

The processing, crafting, and delivery of your order may take 5 to 20 business days (if customized) from our workshops, varying by global location. We dedicate ourselves to swift delivery while preserving the impeccable quality of your luxury merchandise.

You can log in to your account to see the update or send us an email: support@amorinapetbags.com

If your order has not yet been processed by our team, send us a message at support@amorinapetbags.com and we will make the change quickly.

If your order has already been processed, it is not possible to cancel it. Please send us an email at support@amorinapetbags.com and we will do our best to respond to your request with our workshops.

Returns are accepted within 15 days of receiving your order, subject to the following conditions:

The product must be new, unused, and resalable, with all original tags and packaging.

Returns are not accepted for personalized or custom-made products, or for items marked as clearance or promotional sales (final sale).

The customer is responsible for return shipping costs, unless the item is defective or incorrect.

If you received a defective or incorrect product, please contact us within 7 days of delivery. We may ask you to provide a photo and description of the issue.

To keep your luxury pet bag in pristine condition, follow our expert care guidelines. Visit our Care Instructions page for detailed tips on cleaning, storage, and protection, ensuring your bag remains a timeless companion for your pet’s adventures.

We would also like to remind you that all care and maintenance tips for each product are carefully detailed in the respective product description pages.