FAQs

Give your pet time to get used to the bag by leaving it open at home, ideally near their bed or usual resting spot.

You can place a familiar blanket or cushion inside so the bag feels more reassuring and smells familiar.

Let your pet explore the bag freely at their own pace before trying to carry them inside.

Start with a few short indoor sessions around the house or apartment so your pet can gradually build confidence and get used to the feeling.

Never force your pet into the bag. In the beginning, it is often easier to use it when they are calm or a little tired, for example after a walk or a play session.

Always make sure your pet is relaxed before placing them inside, and avoid using the bag in any situation that could be unsafe for either of you.

If you have chosen one of our special dachshund carrier bags, do not forget to fasten the lace and close the safety net properly.

Shipping is free in Europe and fees apply to the rest of the world. You can calculate the fees on the payment page by entering your address, and the system will automatically calculate the amount. We diligently partner with the world’s leading delivery services to offer you an exquisite service experience.

For shipments outside the EU, such as to the US or UK, customs fees, duties, or taxes may apply and are the customer's responsibility. These are determined by your local authorities and not included in our prices. We recommend reviewing your country's import regulations for a smooth luxury delivery.

Each Amorina parcel travels with the same care as your pet — delivered by leading global carriers such as FedEx or UPS, chosen for their reliability and premium service.

• By card: Visa®, MasterCard®, American Express®, Shop Pay®
• By PayPal® and Apple Pay®
• By Klarna®: pay in 4 installments

For shipments outside the EU, such as to the US or UK, customs fees, duties, or taxes may apply and are the customer's responsibility. These are determined by your local authorities and not included in our prices. We recommend reviewing your country's import regulations for a smooth luxury delivery.

International customers may incur customs charges upon arrival, which are payable to your local customs office. Amorina ships from Europe, so please check your region's rules to avoid surprises and enjoy your premium pet carrier without delay.

If you need an invoice for customs purposes, it is sent automatically by email after your order is placed.

Yes, your invoice is automatically sent by email after your order is confirmed.

The processing, crafting, and delivery of your order may take 3-7 business days to 20 business days (if customized) from our workshops, varying by global location. We dedicate ourselves to swift delivery while preserving the impeccable quality of your luxury merchandise.

You can log in to your account (available in the menu) to view the latest updates. An automatic email is also sent as soon as your order is shipped. If needed, you can contact us at: support@amorinapetbags.com

If your order has not yet been processed by our team, send us a message at support@amorinapetbags.com and we will make the change quickly.

If your order has already been processed, it is not possible to cancel it. Please send us an email at support@amorinapetbags.com and we will do our best to respond to your request with our workshops.

Returns are accepted within 15 days of receiving your order, subject to the following conditions:

The product must be new, unused, and resalable, with all original tags and packaging.

Returns are not accepted for personalized or custom-made products, or for items marked as clearance or promotional sales (final sale).

The customer is responsible for return shipping costs, unless the item is defective or incorrect.

If you received a defective or incorrect product, please contact us within 7 days of delivery. We may ask you to provide a photo and description of the issue.

Items personalized with your pet's name, such as bags with custom embroidery, cannot be returned or exchanged due to their unique nature. These luxury items are carefully crafted in workshops, ensuring their exclusivity.

To keep your luxury pet bag in pristine condition, follow our expert care guidelines. Visit our Care Instructions page for detailed tips on cleaning, storage, and protection, ensuring your bag remains a timeless companion for your pet’s adventures.

We would also like to remind you that all care and maintenance tips for each product are carefully detailed in the respective product description pages.