Last updated: 6 April 2026
At AMORINA PET BAGS, we are committed to protecting your privacy, handling your personal data responsibly, and providing clear information about the terms governing the use of our website and services.
If you have any questions regarding this page, you may contact us at:
support@amorinapetbags.com
1. PRIVACY POLICY
1.1 Personal Data We Collect
When you visit our website, place an order, contact us, subscribe to our newsletter, or interact with our services, we may collect certain personal data, including:
- first and last name
- billing address
- shipping address
- email address
- phone number
- order details
- payment-related information
- IP address
- browser type
- device information
- website usage and browsing behavior
We only collect personal data that is relevant and necessary for the purposes described below.
1.2 How We Use Your Data
We may use your personal data to:
- process and fulfill your orders
- provide customer service and respond to your requests
- send order confirmations, shipping updates, and service communications
- manage returns, exchanges, and after-sales support
- improve our website, products, and customer experience
- send marketing communications where you have subscribed or otherwise consented
- detect, prevent, and address fraud, misuse, or unauthorized activity
- comply with legal, tax, accounting, and regulatory obligations
1.3 Legal Basis for Processing
Where applicable under data protection laws, we process your personal data on the following legal bases:
- performance of a contract: to process, prepare, ship, and manage your order and related customer service
- legal obligation: to comply with applicable legal, tax, and accounting requirements
- legitimate interests: to protect our business, secure our website, prevent fraud, improve our services, and manage customer relations
- consent: for marketing communications and certain cookies or tracking technologies where required by law
1.4 Sharing of Personal Data
We do not sell your personal data.
We may share your personal data only with trusted third parties where necessary to operate our business and provide our services, including:
- e-commerce platform providers
- payment service providers
- shipping and logistics partners
- customer support tools
- email marketing providers
- analytics and technical service providers
- legal, accounting, or regulatory advisors where required
These third parties receive only the data necessary for their specific role and are expected to process it securely and lawfully.
1.5 International Transfers
Some of our service providers may process personal data outside the European Economic Area.
Where such transfers occur, we take reasonable steps to ensure that appropriate safeguards are in place in accordance with applicable data protection laws.
1.6 Data Retention
We retain personal data only for as long as necessary for the purposes for which it was collected, including for legal, tax, accounting, customer service, and dispute resolution purposes.
Retention periods may vary depending on the nature of the data and the purpose of processing.
1.7 Your Rights
Depending on your country of residence and applicable law, you may have the right to:
- access your personal data
- request correction of inaccurate or incomplete data
- request deletion of your personal data
- request restriction of processing
- object to certain processing activities
- withdraw your consent where processing is based on consent
- request portability of your data where applicable
To exercise any of these rights, please contact us at:
support@amorinapetbags.com
You may also lodge a complaint with the CNIL or with your local data protection authority, where applicable.
1.8 Cookies and Similar Technologies
Our website may use cookies and similar technologies to improve website functionality, analyze traffic, enhance user experience, and support certain marketing activities.
These technologies may collect information such as:
- IP address
- browser type
- device information
- pages visited
- time spent on the website
- interactions with website content
Where required by law, cookies will be used only with your consent. You may also manage or disable cookies through your browser settings, although doing so may affect certain website functions.
1.9 Data Security
We implement reasonable technical and organizational measures to protect your personal data against unauthorized access, misuse, disclosure, alteration, or destruction.
However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
2. TERMS OF USE AND SALE
2.1 General Information
This website is operated by AMORINA PET BAGS.
By accessing our website, placing an order, or using our services, you agree to be bound by these terms, together with any additional policies referenced on our website.
2.2 Product Information
We make every effort to present our products, descriptions, and images as accurately as possible.
However, slight differences in color, texture, finish, or detail may occur depending on photography, screen settings, supplier updates, or handcrafted production characteristics.
2.3 Orders and Payments
All orders are subject to availability and acceptance.
Payments are processed securely through approved payment providers. We reserve the right to refuse or cancel an order where necessary, including in cases of suspected fraud, pricing error, product unavailability, or breach of these terms.
2.4 Delivery Information
Estimated delivery times are provided for information purposes only.
Most orders are delivered within 3–7 business days. Depending on destination, production schedules, custom details, carrier constraints, or customs clearance, some orders may require additional time and may take up to 20 business days.
Delivery times may vary and are not guaranteed. AMORINA PET BAGS is not responsible for delays caused by shipping carriers, customs authorities, force majeure events, or circumstances beyond our reasonable control.
2.5 International Orders, Customs and Import Charges
We ship internationally.
Customs duties, import taxes, VAT, handling fees, or other local charges may apply depending on the destination country and remain the customer’s responsibility unless expressly stated otherwise on the website or at checkout.
AMORINA PET BAGS is not responsible for customs delays, additional import charges, or delivery interruptions arising from customs procedures or local regulations.
We encourage customers to review their local customs regulations before placing an order.
2.6 Returns, Exchanges and Right of Withdrawal
Returns and exchanges are governed by our Returns & Refunds Policy.
If you are a consumer located in a jurisdiction that grants a legal right of withdrawal, including the European Union where applicable, you may have the right to withdraw from your purchase within 14 days of receiving the goods, subject to applicable exceptions and conditions.
For practical details regarding return eligibility, procedure, and conditions, please refer to our Returns & Refunds Policy.
Return shipping costs remain the customer’s responsibility unless the item is defective, damaged, or incorrect.
2.7 Intellectual Property
All content on this website, including but not limited to text, logos, trademarks, product names, designs, visuals, images, graphics, videos, and layout elements, is the exclusive property of AMORINA PET BAGS or is used under valid license or authorization.
Any reproduction, distribution, publication, modification, or unauthorized use is strictly prohibited.
2.8 Limitation of Liability
To the fullest extent permitted by applicable law, AMORINA PET BAGS shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of this website, the purchase of products, or any inability to access or use our services.
Nothing in these terms excludes liability that cannot be excluded under applicable consumer law.
2.9 Governing Law
These Terms are governed by the laws of France.
However, if you are a consumer residing in another country, you may also benefit from any mandatory consumer protection provisions applicable in your country of residence.
2.10 Policy Links
For additional information, please refer to the following pages:
- Returns & Refunds Policy
- Terms & Conditions
- Customs & Duties
- Orders & Delivery
Right of Withdrawal / Withdrawal Form:
If you are a consumer entitled to a legal right of withdrawal under applicable law, you may use the model form below to notify us of your decision to withdraw from your purchase.
Please complete and return this form only if you wish to withdraw from the contract.
To:
AMORINA PET BAGS
193 rue Jean Borotra, 06110 Le Cannet, France
Email: support@amorinapetbags.com
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods:
__________________________________________________
__________________________________________________
Ordered on (*) / Received on (*):
__________________________________________________
Name of consumer(s):
__________________________________________________
Address of consumer(s):
__________________________________________________
__________________________________________________
Signature of consumer(s) (only if this form is notified on paper):
__________________________________________________
Date:
__________________________________________________
(*) Delete as appropriate.
3. IMAGE, VIDEO AND CONTENT NOTICE
All images, videos, supplier visuals, and licensed content displayed on this website are used either as the property of AMORINA PET BAGS or with permission, authorization, or license where applicable.
Unauthorized copying, reuse, distribution, or publication is prohibited.
4. BLOG DISCLAIMER
The information and recommendations provided in the blog, journal, or editorial content of this website are for general informational purposes only and are not intended as veterinary, medical, legal, or other professional advice.
AMORINA PET BAGS assumes no liability for actions taken based on such content. For advice specific to your pet’s health, travel, or care, you should always consult a qualified veterinarian or appropriate specialist.
By using this site, you acknowledge and accept this disclaimer.
5. OWNER / EDITOR / LEGAL NOTICE
Owner and Editor:
Damien Bouvier — Entrepreneur Individuel (EI)
Commercial name:
AMORINA PET BAGS
Business address:
193 rue Jean Borotra, 06110 Le Cannet, France
Contact email: support@amorinapetbags.com
SIREN:
884 837 022
VAT status:
VAT not applicable pursuant to Article 293 B of the French General Tax Code
Hosting provider:
Shopify Inc
Head Office : 126 York St. Ottawa ON K1N 5T5, Canada,
Contact number:
1-888-746-7439
6. CONTACT
If you have any questions regarding this Privacy Policy, Terms of Use, your personal data, or your order, please contact us at:
support@amorinapetbags.com
All content, product designs, trademarks, logos, and brand elements featured on this website are the exclusive property of AMORINA PET BAGS and may not be reproduced, copied, distributed, or used without prior written authorization.
