At Amorina, we strive to deliver exceptional luxury pet travel products crafted with care from our European ateliers. Your satisfaction is our priority, and we offer a transparent return and refund policy to ensure a seamless experience with your premium pet carriers.
Return Eligibility
You may return your purchase within 15 days from the delivery date, provided the item remains unused, in its original packaging, and in pristine condition. All returns must include all accessories and tags.
If you received a defective or incorrect product, please contact us within 7 days of delivery. We may ask you to provide a photo and description of the issue.
Please note that personalized or custom orders are non-returnable due to their unique nature.
How to Initiate a Return
To start a return, contact our support team at support@amorinapetbags.com with your order number and reason for return. We will provide instructions. Ship the item back to our European warehouse within 7 days of approval. Customers are responsible for return shipping costs, except in cases of defective products, where we cover the expense.
Refund Process
Once we receive and inspect your return, we will notify you via email. Refunds will be processed to your original payment method within 5-7 business days, excluding any customs fees or duties paid, which are non-refundable. A refund confirmation will be sent once completed, ensuring your trust in our luxury service.
Exceptions and Notes
- Defective Items: If your carrier arrives damaged or faulty, please report it within 48 hours of delivery with photos. We will arrange a replacement or refund, including shipping costs.
- International Orders: For shipments outside the EU (e.g., US, UK), customs fees or taxes paid upon delivery are not refundable and remain your responsibility. Check your local regulations to avoid surprises.
- Non-Returnable Items: Sale items or products damaged by misuse are not eligible for return.
For any questions, reach out to our dedicated support team at support@amorinapetbags.com. Elevate your pet’s journey with confidence, knowing Amorina stands by its exquisite craftsmanship.
